# 2025-July-2 Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Major outage
- lasted 10h
- started 2025-07-02 10:11 UTC
- EU-Central, EU-Central, EU-Central
- eu, eu-central-1
- id: DWN-1cb8f52d9b
- Official page: https://stspg.io/r9nq5x3nl360

## Updates from Sauce Labs
### 2025-07-02 10:11 UTC: investigating
We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.

### 2025-07-02 11:12 UTC: investigating
We are continuing to see reduced availability of Real Devices in our EU-Central-1 datacenter. We are continuing to investigate.

### 2025-07-02 11:50 UTC: investigating
We have identified a networking issue in the EU-Central-1 datacenter, resulting in a high error rate in EU Real Device tests. We are continuing to investigate.

### 2025-07-02 16:19 UTC: investigating
We are actively working on a solution to resolve the networking issues being seen in the EU datacenter, which involves replacing failed hardware. A high error rate will continue to be seen with EU Real Device tests in the meantime.

### 2025-07-02 20:11 UTC: resolved
Our Android devices are now fully operational in EU-Central Data Center. We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center, which is leading to degraded availability for our iOS user base. We have identified the root cause and implementing a final fix. We expect to restore full availability for all iOS users by tomorrow, Thursday, July 3, 2025, end of day

### 2025-07-16 10:45 UTC: postmortem
Dates:
Wednesday July 2nd 2025, 09:74 UTC - 17:19 UTC.
What happened:
Approximately half of our real devices in the EU-Central-1 datacenter became unavailable for testing.
Why it happened:
There was a critical failure with a device within our network infrastructure.
How we fixed it:
The issue was resolved by replacing the failed device.
What we are doing to prevent it from happening again:
We are reviewing the current network infrastructure strategy to improve resiliency.

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