Account emails not being delivered

What to do

• Check whether you use Sentry Email. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 43m it lasted.

  Anything that failed between 2026-11-11 07:52 UTC and 2026-11-11 08:34 UTC may need a replay.

• Subscribe to Sentry's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sentry works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sentry 2

1. investigatingNov 11, 2026, 7:52 AM UTC

   Since 21:37 UTC on November 10, some account emails from Sentry have not been delivered. This includes email address verification, adding new email addresses, and emails sent when you create an account or organization. Organization invites and password reset emails may also be affected. Alert and notification emails are being delivered as normal. We're investigating and working on a fix. Emails sent during this time may not arrive, so you might need to request a new verification email, invite or password reset once this is resolved. We'll post another update within the next hour.

   provider

2. resolvedNov 11, 2026, 8:34 AM UTC

   This incident was caused by an infrastructure configuration change, which we reverted at 08:15 UTC on November 11. Account emails have been delivered normally since then. Emails that failed between 21:37 UTC on November 10 and 08:15 UTC on November 11 won't be re-sent automatically. If you were waiting for an email verification, a new email address confirmation, an organization invite or a password reset during that time, please request a new one. We're sorry for the trouble.

   provider

Corrections

None so far.

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