# Failures during Form Submissions

- Provider: [Smartsheet](https://down.guide/providers/smartsheet)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 4h 13m
- started 2026-04-13 16:33 UTC
- Forms
- Smartsheet states the impact was 2026-04-13 15:00 to 19:30 UTC (4h 30m)
- id: DWN-20e3ec4636
- Official page: https://stspg.io/r2bsl4ll5n5y

## Root cause
> The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint.

[Postmortem](https://stspg.io/r2bsl4ll5n5y)

## Updates from Smartsheet
### 2026-04-13 16:33 UTC: investigating
We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.

### 2026-04-13 17:06 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-13 17:52 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-13 18:31 UTC: monitoring
The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.

### 2026-04-13 20:46 UTC: resolved
Forms Submissions are operating normally. The incident is now resolved.

### 2026-04-14 14:26 UTC: postmortem
On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.

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