# API Product service hinderince

- Provider: [HeyGen](https://down.guide/providers/heygen)
- Confidence: Confirmed
- Impact: Degraded
- lasted 24m
- started 2026-02-20 22:50 UTC
- id: DWN-21820f27d5
- Official page: https://status.heygen.com/incidents/01KHYKY29VHEBV2HG6PWFA932P

## Updates from HeyGen
### 2026-02-20 22:50 UTC: investigating
We are investigating an issue with our API service. Expect lower availability during this time.

### 2026-02-20 23:13 UTC: resolved
The issue has been resolved

From the builder: does your app depend on HeyGen? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heygen) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention HeyGen.

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