# Issues with downstream LLM provider in Voice Agent API

- Provider: [Deepgram](https://down.guide/providers/deepgram)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1d 3h
- started 2026-02-12 17:47 UTC
- Voice Agent API: Downstream Providers
- id: DWN-2278c9f7c4
- Official page: https://stspg.io/pk6jgdsgq3gp

## Updates from Deepgram
### 2026-02-12 17:47 UTC: investigating
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 17:47 UTC

### 2026-02-13 21:28 UTC: resolved
The incident has been resolved.

From the builder: does your app depend on Deepgram? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=deepgram) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Deepgram.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-2278c9f7c4), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.