# Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

- Provider: [Shopify](https://down.guide/providers/shopify)
- Confidence: Confirmed
- Impact: Major outage
- lasted 41m
- started 2023-03-13 15:24 UTC
- Admin, Checkout, Storefront +1
- id: DWN-2290b7e6ef
- Official page: https://stspg.io/gbk91vr1gzd6

## Updates from Shopify
### 2023-03-13 15:24 UTC: investigating
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

### 2023-03-13 15:24 UTC: investigating
We are continuing to investigate this issue.

### 2023-03-13 15:35 UTC: investigating
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

### 2023-03-13 15:36 UTC: investigating
We are continuing to investigate this issue.

### 2023-03-13 15:36 UTC: identified
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

### 2023-03-13 15:42 UTC: identified
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

### 2023-03-13 15:56 UTC: monitoring
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

### 2023-03-13 16:05 UTC: resolved
This incident has been resolved.

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