- Level
- confirmed
- Worst impact
- Operational
- Components
- US - Service Directory, US - Dashboards, US - Streams Alerting, US - Notebooks, US - Change Intelligence, US - Explorer, US - Logs Search
- Regions
- us
What to do
Check whether you use ServiceNow Cloud Observability US - Service Directory, US - Dashboards, US - Streams Alerting, US - Notebooks and 3 more in us. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 20m it lasted.
Anything that failed between 2025-07-16 13:49 UTC and 2025-07-16 20:10 UTC may need a replay.Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from ServiceNow Cloud Observability 6
- investigating
We are experiencing issues logging into webapp. We are investigating.
provider
- identified
We have identified the issue and are working on a solution. The site should be operational while we work on this.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
We have applied a fix for the root cause and believe everything should now be working fine.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2336d449a8
Is ServiceNow Cloud Observability still down?
No, this incident was resolved 2025-07-16 20:10 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/providers/lightstep.
How long did it last?
6h 20m, from 2025-07-16 13:49 UTC to 2025-07-16 20:10 UTC, by the times ServiceNow Cloud Observability posted.
What was affected?
ServiceNow Cloud Observability named US - Service Directory, US - Dashboards, US - Streams Alerting, US - Notebooks and 3 more in us.
What caused it?
ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.
Where does this come from?
ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.