# Issue Affected Inbound and Outbound Calls with Zoom Contact Center in North America Region.

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Degraded
- lasted 13m
- started 2026-05-21 16:40 UTC
- Voice (Inbound/Outbound)
- us
- Zoom states the impact was 2026-05-21 14:59 to 15:15 UTC (16m)
- id: DWN-2430605c5b
- Official page: https://stspg.io/72jlw305j6t9

## Updates from Zoom
### 2026-05-21 16:40 UTC: monitoring
On 05/21/2026, Between 14:59 UTC to 15:15 UTC, users may have experienced inbound and outbound calls drop with Zoom Contact Center in North America region.
This incident has been resolved and the affected services have been restored.

### 2026-05-21 16:52 UTC: resolved
This incident has been resolved and the affected services have been restored.

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