# Keeper vault login errors - resolved

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Major outage
- lasted 17m
- started 2025-02-24 04:48 UTC
- Keeper Web Vault (US), Keeper Admin Console (US)
- us
- id: DWN-25c40362e9
- Official page: https://stspg.io/49p7b361cw8j

## Root cause
Keeper promised a root-cause report on 2025-02-24 05:05 UTC; none published yet.

## Updates from Keeper
### 2025-02-24 04:48 UTC: identified
We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.

### 2025-02-24 05:05 UTC: resolved
The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.

### 2025-02-24 07:07 UTC: postmortem
We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.

From the builder: does your app depend on Keeper? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=keeper) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Keeper.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-25c40362e9), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.