# Customer Studio journeys - “Journey execution blocked” errors

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2026-01-15 16:19 UTC
- id: DWN-25c5c613ee
- Official page: https://stspg.io/c9532fmn2qcm

## Updates from Hightouch
### 2026-01-15 14:30 UTC: resolved
Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.

From the builder: does your app depend on Hightouch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hightouch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Hightouch.

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