# Incident with Copilot

- Provider: [GitHub Copilot](https://down.guide/providers/github-copilot)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2026-05-19 05:30 UTC
- GitHub Copilot states the impact was 2026-05-19 05:30 to 14:50 UTC (9h 20m)
- id: DWN-2630b45c76
- Official page: https://stspg.io/933s0plq1vyv

## Updates from GitHub Copilot
### 2026-05-19 05:30 UTC: resolved
On May 19, 2026, between 05:30 UTC and 14:50 UTC, some Copilot users experienced failures when using code completions, chat sessions, and cloud agent sessions. At peak impact, approximately 13% of Copilot API requests failed, and approximately 24% of remote sessions failed to initialize. A partial mitigation at 08:16 UTC reduced the Copilot API error rate to approximately 0.3%, but intermittent failures persisted until a full fix was deployed at 14:15 UTC and recovery was verified by 14:50 UTC.
The incident was caused by rate limits being exceeded on a shared infrastructure component. A recently enabled feature increased call volume to this component, and the combined load exceeded capacity limits as traffic increased during business hours.
We mitigated the incident by deploying a caching layer to reduce load on shared infrastructure. To prevent recurrence, we are separating rate limit scopes between services, adding monitoring for internal dependency rate limiting, and reducing redundant calls.

From the builder: does your app depend on GitHub Copilot? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=github-copilot) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention GitHub Copilot.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-2630b45c76), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.