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Gusto

Incident

Some customers may experience longer wait times when calling Gusto

Degraded Lasted 1h 2m · started · Gusto's page

DWN-26e04605e1

Level
confirmed
Worst impact
Degraded
Components
Phone System

What to do

  • Check whether you use Gusto Phone System. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 2m it lasted.

    Anything that failed between 2024-09-19 14:16 UTC and 2024-09-19 15:19 UTC may need a replay.
  • Subscribe to Gusto's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=gusto works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gusto 2

  1. investigating

    We have identified an issue that has resulted in longer wait times when calling Gusto. Feel free to use chat for immediate assistance. We are working to resolve this issue as quickly as possible.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-26e04605e1

Is Gusto still down?

No, this incident was resolved 2024-09-19 15:19 UTC. For Gusto's live state, see https://down.guide/providers/gusto.

How long did it last?

1h 2m, from 2024-09-19 14:16 UTC to 2024-09-19 15:19 UTC, by the times Gusto posted.

What was affected?

Gusto named Phone System.

What caused it?

Gusto hasn't published a root cause. If it does, it shows here.

Where does this come from?

Gusto's official status page, https://status.gusto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.