# Elevated SIP API error rates in the London region

- Provider: [LiveKit Cloud](https://down.guide/providers/livekit)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2026-07-28 14:46 UTC
- eu
- LiveKit Cloud states the impact was 2026-07-28 10:30 to 11:55 UTC (1h 25m)
- id: DWN-2711f7fb91
- Official page: https://stspg.io/4rf0ndcjvsmh

## Updates from LiveKit Cloud
### 2026-07-28 14:23 UTC: resolved
Between approximately 10:30 and 11:55 UTC on July 28, customers with telephony workloads in our London region experienced elevated error rates on SIP APIs. Small number of call transfers were affected.
We mitigated by removing the affected infrastructure from service at 11:48 UTC, and error rates returned to normal by 11:55 UTC.

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