# Service Interruption

- Provider: [Close](https://down.guide/providers/close)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 2h 35m
- started 2025-10-20 10:38 UTC
- Phone Service, Outgoing Calls, Telephony Provider Connectivity
- us, us-east-1
- id: DWN-273c7590ca
- Official page: https://stspg.io/p4ybp4f60n2n

## Updates from Close
### 2025-10-20 10:38 UTC: monitoring
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
 We are actively monitoring this, and we will keep you updated

### 2025-10-20 11:16 UTC: monitoring
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. 
Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/)
We will continue to keep you posted.

### 2025-10-20 13:12 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Close? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=close) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Close.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-273c7590ca), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.