# Netspring outage

- Provider: [Optimizely](https://down.guide/providers/optimizely)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 13h 33m
- started 2026-08-03 02:30 UTC
- id: DWN-2780f557ab
- Official page: https://stspg.io/vvld6gmpbtb6

## Root cause
> We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution.

[Postmortem](https://stspg.io/vvld6gmpbtb6)

## Updates from Optimizely
### 2026-08-03 02:30 UTC: investigating
We are currently investigating an issue affecting our Netspring service (Netspring customers only). We will continue to provide timely updates as they become available.

### 2026-08-03 13:46 UTC: investigating
We are continuing to investigate the issue. Thank you for your patience!

### 2026-08-03 14:11 UTC: identified
We have identified the underlying cause of the issue affecting the Netspring service and are actively working toward resolution. We will continue to provide timely updates on our progress as they become available.

### 2026-08-03 16:04 UTC: resolved
The issue affecting the Netspring service has been resolved, and service has been restored to normal operation.

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