# Some Bitbucket customers unable to push and clone

- Provider: [Bitbucket](https://down.guide/providers/bitbucket)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 6m
- started 2025-08-01 08:16 UTC
- Git via SSH, Git via HTTPS
- Bitbucket states the impact was 2025-08-01 08:00 to 09:00 UTC (1h)
- id: DWN-2aa52a25fb
- Official page: https://stspg.io/t26z2zg3tggk

## Root cause
Bitbucket promised a root-cause report on 2025-08-01 08:16 UTC; none published yet.

## Updates from Bitbucket
### 2025-08-01 08:16 UTC: investigating
We are investigating reports of intermittent errors for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.

### 2025-08-01 09:22 UTC: resolved
Between 08:00UTC to 09:00UTC, we experienced degraded performance with push and clone operations for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

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