# Card payment issues for Bank of New Zealand provider (3DS)

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Degraded
- lasted 21m
- started 2026-06-17 06:25 UTC
- Checkout & Payment Processing
- id: DWN-2ae6ba0976
- Official page: https://stspg.io/6wjvpxkl1rhn

## Updates from BigCommerce
### 2026-06-17 06:25 UTC: investigating
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

### 2026-06-17 06:42 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-17 06:47 UTC: resolved
This issue has now been resolved.

From the builder: does your app depend on BigCommerce? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=bigcommerce) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention BigCommerce.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-2ae6ba0976), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.