# retool-email unavailable

- Provider: [Retool](https://down.guide/providers/retool)
- Confidence: Confirmed
- Impact: Major outage
- lasted 20h 12m
- started 2026-07-23 22:22 UTC
- Email Server
- id: DWN-2ae7abce69
- Official page: https://stspg.io/xxfw1j1qyz9r

## Root cause
> Some Retool Emails failed with a "Disabled for sending spam" error due to an issue with our upstream email provider.

Category: Upstream dependency. [Postmortem](https://stspg.io/xxfw1j1qyz9r)

## Updates from Retool
### 2026-07-23 22:22 UTC: investigating
We are investigating the disabling of retool-email.com domain due to spam. Note that this does not impact official retool emails like user invites and password resets.

### 2026-07-24 18:34 UTC: resolved
Some Retool Emails failed with a "Disabled for sending spam" error due to an issue with our upstream email provider. The sending domain has since been restored, and email delivery is operating normally. We've also added safeguards to prevent recurrence. We apologize for the disruption.

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