# elevated latency/errors for a subset of customers

- Provider: [Convex](https://down.guide/providers/convex)
- Confidence: Confirmed
- Impact: Operational
- lasted 2h 12m
- started 2025-10-28 21:38 UTC
- Free & Starter
- id: DWN-2c537b1cef
- Official page: https://stspg.io/b9w0j0l7sqc8

## Updates from Convex
### 2025-10-28 21:38 UTC: investigating
We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.

### 2025-10-28 21:50 UTC: identified
Service has been restored to Pro customers and we're working on restoring free deployments.

### 2025-10-28 23:50 UTC: resolved
This incident has been resolved. The specific cause was due to a maintenance operation from a downstream provider which resulted in a database cluster switching to using an unoptimized table format. We'll be working to ensure the underlying cause is resolved.

From the builder: does your app depend on Convex? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=convex) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Convex.

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