# Major provider outage

- Provider: [CloudBees](https://down.guide/providers/jenkins)
- Confidence: Confirmed
- Impact: Major outage
- lasted 32m
- started 2021-12-15 15:47 UTC
- Auth0 Authentication API, Authentication, Auth0 Authentication API +1
- id: DWN-2d045118f4
- Official page: https://stspg.io/p6068hv82t0b

## Root cause
> Issue caused by major providers outage

[Postmortem](https://stspg.io/p6068hv82t0b)

## Updates from CloudBees
### 2021-12-15 15:47 UTC: investigating
There has been a provider outage and we're investigating right now. Currently our authentication service is down, affecting the web interface for most of our products.

### 2021-12-15 15:57 UTC: investigating
We are continuing to investigate this issue.

### 2021-12-15 16:05 UTC: identified
Issue caused by major providers outage

### 2021-12-15 16:13 UTC: monitoring
Now monitoring major providers status

### 2021-12-15 16:19 UTC: resolved
This incident has been resolved.

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