- Level
- confirmed
- Worst impact
- Operational
What to do
Check whether your product depends on Hotjar. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7d 20h it lasted.
Anything that failed between 2024-05-30 14:16 UTC and 2024-06-07 10:27 UTC may need a replay.Subscribe to Hotjar's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hotjar 3
- identified
We are investigating an issue where the plans for a small number of accounts are not correctly activated
provider
- investigating
Our engineers have identified the cause of the issue, and are working on a solution
provider
- resolved
Our engineers have resolved the issue and all plans are now correctly activated
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2d89f3ec84
Is Hotjar still down?
No, this incident was resolved 2024-06-07 10:27 UTC. For Hotjar's live state, see https://down.guide/providers/hotjar.
How long did it last?
7d 20h, from 2024-05-30 14:16 UTC to 2024-06-07 10:27 UTC, by the times Hotjar posted.
What caused it?
Hotjar hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.