# Fullstory login and UI unavailable

- Provider: [FullStory](https://down.guide/providers/fullstory)
- Confidence: Confirmed
- Impact: Major outage
- lasted 7h 15m
- started 2025-06-12 18:21 UTC
- Fullstory Web Application
- id: DWN-2dac5ce9d0
- Official page: https://stspg.io/84v812fgjk24

## Updates from FullStory
### 2025-06-12 18:21 UTC: investigating
We are currently investigating a site outage which is impacting logging in and loading the Fullstory UI. We are actively working to identify the root cause and will provide regular updates as they are available.

### 2025-06-12 18:57 UTC: identified
This outage is due to a current GCP incident that we are closely monitoring here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1 
We'll continue to make updates as we evaluate the full impact that this outage has on Fullstory customers.

### 2025-06-12 21:02 UTC: monitoring
The GCP incident is resolved and we're actively monitoring the results. Sessions captured during the outage are being indexed, but may not yet be available. We'll provide a final update on impact as soon as this is available.

### 2025-06-13 01:36 UTC: resolved
All backlogged sessions are now indexed. 
If you notice any persisting issues please reach out to support@fullstory.com for assistance.

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