# Investigating - Known Impact

- Provider: [LaunchDarkly](https://down.guide/providers/launchdarkly)
- Confidence: Confirmed
- Impact: Degraded
- lasted 5h 10m
- started 2026-07-31 17:44 UTC
- OpenTelemetry (Logs, Traces, Metrics)
- id: DWN-2fef4630dc
- Official page: https://stspg.io/rg10v64yrrny

## Updates from LaunchDarkly
### 2026-07-31 17:44 UTC: investigating
All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.

### 2026-07-31 17:59 UTC: identified
Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected. 
We have identified the issue and are continuing our work to recover the missing Traces data.

### 2026-07-31 21:58 UTC: monitoring
The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).

### 2026-07-31 22:54 UTC: resolved
The issue with Observability Traces has been resolved. Missing trace data has been recovered.

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