# Issues creating new instances in Metabase Cloud

- Provider: [Metabase Cloud](https://down.guide/providers/metabase)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2021-06-21 20:02 UTC
- us
- id: DWN-2ffa618a94
- Official page: https://stspg.io/1wnwjd8kf2hh

## Updates from Metabase Cloud
### 2021-06-21 11:00 UTC: resolved
A customer alerted us about instances not being created on our Cloud environment. After some investigations, our engineers detected that an endpoint in our Docker image registry was returning a 500 error status so our customers were receiving the emails about instance creation but there was no instance at all. Systems should be back to normal now.

From the builder: does your app depend on Metabase Cloud? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=metabase) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Metabase Cloud.

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