# Issues with customers logging into Contentful accounts

- Provider: [Contentful](https://down.guide/providers/contentful)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2025-12-15 10:55 UTC
- Contentful states the impact was 2025-12-15 08:40 to 09:20 UTC (40m)
- id: DWN-304ba700b3
- Official page: https://stspg.io/bz2m3pxq27dy

## Updates from Contentful
### 2025-12-15 10:55 UTC: resolved
Between 08:40 and 09:20 UTC customers experienced errors when trying to log in to Contentful ("Something went wrong"). This was due to a change we made to our bot protection logic. Once we saw the impact of the change, we reverted and the issue was resolved. If any customers continue to see the error after that time period, a refresh will resolve the issue.

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