# Elevated API Latency

- Provider: [Mux](https://down.guide/providers/mux)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h
- started 2026-10-09 23:04 UTC
- Mux Video - VOD
- Mux states the impact was 2026-10-09 22:10 to 22:50 UTC (40m)
- id: DWN-30a88aa907
- Official page: https://stspg.io/pl10jdmdc58m

## Updates from Mux
### 2026-10-09 23:04 UTC: investigating
From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.

### 2026-10-09 23:04 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-09 23:21 UTC: monitoring
The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.

### 2026-10-10 00:05 UTC: resolved
This incident has been resolved.

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