# US05 Dashboard Errors

- Provider: [Braze](https://down.guide/providers/braze)
- Confidence: Confirmed
- Impact: Major outage
- lasted 48m
- started 2026-01-06 15:41 UTC
- Dashboard
- Braze states the impact was 2026-01-06 15:26 to 15:43 UTC (17m)
- id: DWN-31436294d5
- Official page: https://stspg.io/33gxhw94w4z8

## Updates from Braze
### 2026-01-06 15:41 UTC: identified
We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted.
Engineers are actively working to restore service.

### 2026-01-06 15:46 UTC: monitoring
Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster. 
Service has now been restored and Engineers continue to monitor.

### 2026-01-06 16:29 UTC: resolved
No further issues have been experienced and all services are operating normally. The incident is now resolved.

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