# Investigating SIP participant timeouts and signalling connection errors

- Provider: [LiveKit Cloud](https://down.guide/providers/livekit)
- Confidence: Confirmed
- Impact: Degraded
- lasted 4d 20h
- started 2026-04-24 18:12 UTC
- India - Real Time Communication, Australia - Real Time Communication, Singapore - Real Time Communication +3
- apac, au, in, us
- id: DWN-3171fb9922
- Official page: https://stspg.io/mmgn77llgcb9

## Updates from LiveKit Cloud
### 2026-04-24 18:12 UTC: investigating
We received a single report of CreateSIPParticipant timeouts in Singapore. While investigating this, we discovered an increased rate of signalling connection errors on a very small minority of requests, mainly in India. We haven’t received any other reports, but are proactively creating this incident in case users encounter increased connection latency or failed inbound SIP calls. We are continuing to investigate and will update here once we know more.

### 2026-04-24 23:20 UTC: identified
A fix is being implemented. We still have not received any further reports and believe the impact to be minor, but we're continuing to monitor for further issues.

### 2026-04-29 14:41 UTC: resolved
We are closing this incident as we have not received further reports and the signalling error rate has dropped back to baseline. We made some fine-tuning adjustments to our stack to improve performance and will continue to seek out opportunities to keep latency low.

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