# Cross-Application Navigation Issue

- Provider: [Retool](https://down.guide/providers/retool)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 31m
- started 2026-01-13 17:32 UTC
- Classic web app
- id: DWN-31d9106eab
- Official page: https://stspg.io/h7cxvh7xnqjn

## Updates from Retool
### 2026-01-13 17:32 UTC: investigating
We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

### 2026-01-13 17:32 UTC: investigating
We are continuing to investigate this issue.

### 2026-01-13 18:12 UTC: monitoring
A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

### 2026-01-13 19:02 UTC: resolved
This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

From the builder: does your app depend on Retool? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=retool) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Retool.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-31d9106eab), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.