# Secureframe Agent unable to connect

- Provider: [Secureframe](https://down.guide/providers/secureframe)
- Confidence: Confirmed
- Impact: Major outage
- lasted 20h 22m
- started 2024-04-04 21:20 UTC
- Secureframe Agent
- id: DWN-321c73fe16
- Official page: https://stspg.io/rhynwjj30slp

## Updates from Secureframe
### 2024-04-04 21:20 UTC: investigating
The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.

### 2024-04-05 17:21 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-04-05 17:42 UTC: resolved
This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.

From the builder: does your app depend on Secureframe? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=secureframe) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Secureframe.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-321c73fe16), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.