- Level
- confirmed
- Worst impact
- Degraded
- Components
- SendGrid Marketing Campaigns
- Down Index
- 33of 100
What to do
Check whether you use SendGrid SendGrid Marketing Campaigns. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 44m it lasted.
Anything that failed between 2026-11-10 21:32 UTC and 2026-11-10 23:16 UTC may need a replay.Subscribe to SendGrid's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sendgrid works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from SendGrid 3
- investigating
We are investigating an issue with the email template editor. Users may experience HTML entities being replaced with regular spaces, links being rewritten, and portions of template content not rendering correctly after saving or previewing code, which may affect email campaign creation. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
Our engineers have mitigated the issue and are monitoring system performance. Customers should now be able to save HTML email templates without unexpected changes to spacing, links, or rendered content in the editor and preview. We will provide another update in 2 hours or as soon as more information becomes available.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3594d6a069
Is SendGrid still down?
No, this incident was resolved 2026-11-10 23:16 UTC. For SendGrid's live state, see https://down.guide/providers/sendgrid.
How long did it last?
1h 44m, from 2026-11-10 21:32 UTC to 2026-11-10 23:16 UTC, by the times SendGrid posted.
What was affected?
SendGrid named SendGrid Marketing Campaigns.
What caused it?
SendGrid hasn't published a root cause. If it does, it shows here.
Where does this come from?
SendGrid's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.