# Elevated purchasing errors on claude.ai

- Provider: [Anthropic](https://down.guide/providers/anthropic)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 29m
- started 2026-11-14 02:54 UTC
- claude.ai
- id: DWN-36fa74cbac
- Official page: https://stspg.io/qqf00d9r7pm4

## Summary
The provider says purchases, plan upgrades and cancellations on claude.ai had elevated errors, but core functionality was not affected. Purchases are working normally and delayed plan changes are being applied; some recent payers may wait up to an hour.

_Written by anthropic/claude-haiku-5.5 from Anthropic's own updates._

## Updates from Anthropic
### 2026-11-14 02:54 UTC: investigating
We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.

### 2026-11-14 03:09 UTC: monitoring
Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.

### 2026-11-14 04:23 UTC: resolved
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.

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