- Level
- confirmed
- Worst impact
- Degraded
- Components
- Prisma Accelerate
- Regions
- eu, eu-central-1
What to do
Check whether you use Prisma Data Platform Prisma Accelerate in eu, eu-central-1. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 50m it lasted.
Anything that failed between 2025-09-19 08:15 UTC and 2025-09-19 11:05 UTC may need a replay.Subscribe to Prisma Data Platform's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=prisma works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Prisma Data Platform 3
- identified
Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3898402b4a
Is Prisma Data Platform still down?
No, this incident was resolved 2025-09-19 11:05 UTC. For Prisma Data Platform's live state, see https://down.guide/providers/prisma.
How long did it last?
2h 50m, from 2025-09-19 08:15 UTC to 2025-09-19 11:05 UTC, by the times Prisma Data Platform posted.
What was affected?
Prisma Data Platform named Prisma Accelerate in eu, eu-central-1.
What caused it?
Prisma Data Platform hasn't published a root cause. If it does, it shows here.
Where does this come from?
Prisma Data Platform's official status page, https://www.prisma-status.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.