# Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/

- Provider: [Grammarly](https://down.guide/providers/grammarly)
- Confidence: Confirmed
- Impact: Major outage
- lasted 11m
- started 2026-01-20 21:57 UTC
- Grammarly Editor
- id: DWN-38ab558ff0
- Official page: https://stspg.io/qvlsbk2zjqcy

## Updates from Grammarly
### 2026-01-20 21:57 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-20 22:08 UTC: resolved
This incident has been resolved.

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