Pro API EU - 500 errors

What to do

• Check whether you use DeepL in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2025-11-13 16:48 UTC and 2025-11-13 16:48 UTC may need a replay.

• Subscribe to DeepL's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=deepl works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from DeepL 1

1. resolvedNov 13, 2025, 4:48 PM UTC

   Affected Services: DeepL Pro - API (EU) Started: Wed, 12 Nov 2025 12:12:53 GMT Last Updated: Thu, 13 Nov 2025 16:48:27 GMT Updates: 12:12:53: We’re seeing increased API error rates resulting in intermittent 5xx responses. Our teams are investigating. Some requests may fail or time out. 12:46:26: We are continuing to investigate elevated API server errors (HTTP 5xx). We’re isolating workloads to pinpoint the source. 13:10:02: We are continuing to investigate elevated API server errors (HTTP 5xx). We have deployed workload isolation changes to narrow down the cause and reduce impact. 19:27:22: We’re continuing to investigate the root cause while closely monitoring error rates. We’re seeing a reduction in intermittent API 5xx errors. 10:20:45: We’re continuing to investigate the underlying cause of intermittent API 5xx errors. We have implemented multiple mitigations to limit impact and improve stability. 16:48:27: After implementing multiple mitigations, error rates have returned to pre‑incident levels and request success rates are back to normal. We’re continuing to monitor closely. If you continue to experience issues, please reach out to Support. We’ll provide a root cause and follow‑up actions in a post‑incident report once the investigation is complete.

   provider

Corrections

None so far.

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