# Emails being delivered with empty copy

- Provider: [WorkOS](https://down.guide/providers/workos)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 15m
- started 2026-05-12 19:14 UTC
- AuthKit
- id: DWN-3a45ea32e3
- Official page: https://stspg.io/rgdlkn8ysn1s

## Updates from WorkOS
### 2026-05-12 19:14 UTC: investigating
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.

### 2026-05-12 19:37 UTC: investigating
We are investigating reports of AuthKit emails rendering with no copy in some email clients.

### 2026-05-12 19:43 UTC: identified
We've identified the issue and are applying a fix.

### 2026-05-12 20:29 UTC: resolved
Newly-sent emails from WorkOS are now displaying properly in Gmail again.

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