# We're investigating reports that bubble.io and the editor are not loading for users.

- Provider: [Bubble](https://down.guide/providers/bubble)
- Confidence: Confirmed
- Impact: Degraded
- lasted 55m
- started 2026-11-10 19:39 UTC
- us
- id: DWN-3e01e9ae9d
- Official page: https://status.bubble.io/incidents/01M73FJH62TNKMK92YPRCXJGNS

## Updates from Bubble
### 2026-11-10 19:39 UTC: identified
We're investigating reports that bubble.io (http://bubble.io) and the editor are not loading for users. We are investigating a fix now.

### 2026-11-10 20:02 UTC: identified
We have a fix for the discovered resource issue, rolling out changes now.

### 2026-11-10 20:13 UTC: monitoring
The fix has been deployed and we're monitoring the applied fix.

### 2026-11-10 20:34 UTC: resolved
What happened
At 9:00 AM ET on November 10 we shipped a change to how our servers cache data. A side effect was that our servers began requesting font data from Google far more often than before.
Google caps how many of these requests we can make per day. That afternoon we hit that cap, and Google began rejecting our requests. Page loads that depended on that font data stalled or failed, and the failed requests were retried, which kept us pinned at the limit.
Timeline (November 10, ET)
- 2:10 PM: Google begins rejecting our font requests. Errors and slow page loads start.
- 2:20 PM: First user reports appear on the forum.
- 2:26 PM: Our monitoring alerts fire and engineers are paged.
- 2:39 PM: We trace the problem to the 9:00 AM change and decide to roll it back.
- 2:49 PM: We confirm the usage cap is the cause, ask Google for a higher limit, and begin provisioning separate capacity so we don't have to wait for that request.
- 3:00 PM: The rollback is live. It does not restore service on its own, because we are still over the cap.
- 3:08 PM: We find that our servers have not picked up the new capacity. We correct this and restart them.
- 3:09 PM: Uptime checks pass again.
- 3:15 PM: Errors have dropped off and we move to monitoring.
What we're doing about it
- The change that caused the increase has been rolled back.
- We have provisioned additional capacity and asked Google for a higher limit.
- We are changing how fonts are loaded so that page loads no longer depend on a request to Google. This work is in progress.

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