intermittent gaps in streams data

What to do

• Check whether your product depends on ServiceNow Cloud Observability. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 7m it lasted.

  Anything that failed between 2022-06-23 17:19 UTC and 2022-06-23 18:26 UTC may need a replay.

• Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ServiceNow Cloud Observability 3

1. investigatingJun 23, 2022, 5:19 PM UTC

   We are currently investigating this issue.

   provider

2. identifiedJun 23, 2022, 5:40 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. resolvedJun 23, 2022, 6:26 PM UTC

   We've mitigated the issue and new streams data is being collected as of 10:30 PST. There is a gap from around 9:30 PST to 10:30 PST for many streams. You may have false positive or negative alerts for this period. As a workaround, if you are using microsatellites you can see equivalent data during this time in notebooks or dashboards by querying the spans data. If you create a notebook for this span data then a snapshot of the data will be retained for longer (see https://docs.lightstep.com/docs/use-notebooks#data-retention-in-notebooks).

   provider

Corrections

None so far.

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