# Degraded functionality in AWS us-east-1

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 14m
- started 2026-05-08 00:30 UTC
- Event ingestion (US), Event syncing (US), Real-time Personalization (US)
- us, us-east-1
- id: DWN-3e5dc8eb66
- Official page: https://stspg.io/dvv7cjtmnphc

## Updates from Hightouch
### 2026-05-08 00:30 UTC: investigating
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.

### 2026-05-08 00:39 UTC: monitoring
AWS services appear to be recovering.

### 2026-05-08 01:44 UTC: resolved
Service appears restored, we will continue to monitor.

From the builder: does your app depend on Hightouch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hightouch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Hightouch.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-3e5dc8eb66), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.