# Inbound and Web call not connecting

- Provider: [Retell AI](https://down.guide/providers/retell)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 16m
- started 2025-05-22 04:34 UTC
- Web Call, Phone Call
- id: DWN-3ebcadf3b7
- Official page: https://stspg.io/0py0wpckr820

## Updates from Retell AI
### 2025-05-22 04:34 UTC: identified
The issue is identified and is being mitigated. A fix is rolling out.

### 2025-05-22 04:51 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Retell AI? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=retell) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Retell AI.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-3ebcadf3b7), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.