# Delivery and file conversions API performance issues

- Provider: [Filestack](https://down.guide/providers/filestack)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 4h 1m
- started 2021-02-05 15:05 UTC
- API, Conversions
- id: DWN-3edb5ae717
- Official page: https://stspg.io/snjxk79tb3ch

## Updates from Filestack
### 2021-02-05 15:05 UTC: investigating
Filestack engineers detected performance issues in our delivery and file conversion systems.

### 2021-02-05 15:05 UTC: investigating
We are continuing to investigate this issue.

### 2021-02-05 15:11 UTC: monitoring
Infrastructure scaled out automatically for sudden increase in traffic coming in and performance is back to normal. Engineers are monitoring closely.

### 2021-02-05 19:06 UTC: resolved
This incident has been resolved.

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