# Toll Free Outbound Calling Incident

- Provider: [Bandwidth](https://down.guide/providers/bandwidth)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 54m
- started 2026-10-20 21:10 UTC
- Toll-Free calling - Outbound (SIP) - United States
- us
- id: DWN-3f67662ca1
- Official page: https://stspg.io/h8d36dr0x3g0

## Updates from Bandwidth
### 2026-10-20 21:10 UTC: investigating
Bandwidth teams are investigating an outbound, toll-free calling incident where some outbound calls are receiving unexpected 404 SIP response codes

### 2026-10-20 21:34 UTC: monitoring
Teams are observing expected toll-free traffic transmission across the Bandwidth network. We will monitor for prolonged stability.

### 2026-10-20 23:04 UTC: resolved
This incident has been resolved.

### 2026-10-21 10:31 UTC: postmortem
Between 19:48 UTC on October 15 and 22:55 UTC on October 20, a subset of customers sending US-to-US toll-free outbound calls experienced call failures. 
Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: https://www.bandwidth.com/support/en/articles/17745246-20261015-voice-us-toll-free-outbound-calls-misrouted. 
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

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