# Delays in credit purchases

- Provider: [Anthropic](https://down.guide/providers/anthropic)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 58m
- started 2026-09-01 23:26 UTC
- Claude Console (platform.claude.com)
- Anthropic states the impact was 2026-09-01 19:10 to 21:35 UTC (2h 25m)
- id: DWN-40ae4f529d
- Official page: https://stspg.io/jc510qy51bfh

## Updates from Anthropic
### 2026-09-01 23:26 UTC: monitoring
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

### 2026-09-02 01:24 UTC: resolved
This issue has been resolved.

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