# Missing Data in Analytics Reports

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Degraded
- lasted 47m
- started 2026-05-21 17:30 UTC
- Reporting & Analytics
- id: DWN-4154cbedd6
- Official page: https://stspg.io/tl8hgpnykt64

## Updates from BigCommerce
### 2026-05-21 17:30 UTC: investigating
BigCommerce Engineers are investigating an issue where analytics data is missing from the Control Panel Analytics Reports for a subset of stores.

### 2026-05-21 17:39 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-21 18:18 UTC: identified
We identified two short periods of degraded visit tracking today, each under approximately 30 minutes. During these windows, visit processing was significantly reduced and some visit data was not recorded.
Affected areas:
Visit reports and Conversion reports may show incomplete data for the impacted periods.
The issue has been mitigated and processing has returned to normal.

### 2026-05-21 18:18 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on BigCommerce? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=bigcommerce) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention BigCommerce.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-4154cbedd6), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.