# RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

- Provider: [Wix](https://down.guide/providers/wix)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 22m
- started 2025-09-15 12:19 UTC
- Site Loading
- id: DWN-4174f2532f
- Official page: https://stspg.io/yvvcr4vlpt8n

## Updates from Wix
### 2025-09-15 12:19 UTC: identified
We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix.
While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

### 2025-09-15 12:25 UTC: identified
We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

### 2025-09-15 15:25 UTC: monitoring
We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

### 2025-09-15 15:41 UTC: resolved
This incident has been resolved.

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