# Data processing delay in Analytics reports

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 9m
- started 2026-04-23 12:38 UTC
- Reporting & Analytics
- id: DWN-41f3c424c6
- Official page: https://stspg.io/vw898slhnbvj

## Updates from BigCommerce
### 2026-04-23 12:38 UTC: investigating
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.

### 2026-04-23 13:35 UTC: identified
The issue has been identified and a fix has been implemented.

### 2026-04-23 13:36 UTC: monitoring
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.

### 2026-04-23 14:52 UTC: monitoring
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.

### 2026-04-23 15:48 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on BigCommerce? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=bigcommerce) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention BigCommerce.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-41f3c424c6), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.