# Agentforce Degradation on CAN2S, CAN4S, CAN6S, CAN8S…

- Provider: [Salesforce](https://down.guide/providers/salesforce)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 50m
- started 2026-10-20 14:40 UTC
- Agentforce
- can2s, can4s, can6s, can8s
- id: DWN-429414509e
- Official page: https://status.salesforce.com/incidents/20004505

## Root cause
> We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

[Postmortem](https://status.salesforce.com/incidents/20004505)

## Updates from Salesforce
### 2026-10-20 17:23 UTC: update
During this time Agentforce Coworker may have been unresponsive for some customers. The issue was linked to reduced availability of a third-party service that Coworker relies on. That service has recovered, and Agentforce Coworker is now operating normally.
We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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