# Telemetry ingest severely degraded (spans, logs, metrics)

- Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2024-05-21 19:37 UTC
- ServiceNow Cloud Observability states the impact was 2024-05-21 19:05 to 19:45 UTC (40m)
- id: DWN-42af058959
- Official page: https://stspg.io/z721mxljkhwd

## Updates from ServiceNow Cloud Observability
### 2024-05-21 19:36 UTC: resolved
Ingest of logs, metrics and some spans was severely degraded between 2:05PM EST - 2:45PM EST.

From the builder: does your app depend on ServiceNow Cloud Observability? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lightstep) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention ServiceNow Cloud Observability.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-42af058959), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.