# Ask screenshots delayed processing

- Provider: [Hotjar](https://down.guide/providers/hotjar)
- Confidence: Confirmed
- Impact: Operational
- lasted 41m
- started 2024-02-23 10:39 UTC
- us
- id: DWN-42e559d3c7
- Official page: https://stspg.io/qs3mttycgxdy

## Updates from Hotjar
### 2024-02-23 10:39 UTC: investigating
We're investigating an issue where some users may see a delay in Feedback screenshots being processed.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!

### 2024-02-23 10:53 UTC: identified
We've identified the issue and are working on a fix!

### 2024-02-23 11:17 UTC: monitoring
We have deployed the fix for this issue, and we are monitoring things to make sure everything is looking good!

### 2024-02-23 11:20 UTC: resolved
This incident has been resolved, the pending screenshots for Feedback responses have been processed.
Thank you for bearing with us!

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