[ONA Cloud] Conversation view is inaccessible on new environments

What to do

• Check whether your product depends on Gitpod. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 52m it lasted.

  Anything that failed between 2026-04-01 15:56 UTC and 2026-04-01 16:48 UTC may need a replay.

• Subscribe to Gitpod's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gitpod works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gitpod 5

1. investigatingApr 1, 2026, 3:56 PM UTC

   Ona Cloud customers are seeing Ask your admin to enable Agents for your organization. when trying to start new agent conversations on Environments. We are investigating the issue.

   provider

2. identifiedApr 1, 2026, 4:09 PM UTC

   We have identified a possible root cause and are rolling out a fix

   provider

3. identifiedApr 1, 2026, 4:11 PM UTC

   We have identified a possible root cause and are rolling out a fix

   provider

4. monitoringApr 1, 2026, 4:14 PM UTC

   We've rolled out a fix. New and existing environments should have accessible agent conversations again.

   provider

5. resolvedApr 1, 2026, 4:48 PM UTC

   The issue has been resolved.

   provider

Corrections

None so far.

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